Custom pet paintings by artist Diane Gross
Shipping & Returns
SHIPPING POLICY
All portraits in the United States are shipped USPS Priority with insurance and tracking for a flat fee. International shipping is also shipped with insurance and tracking, at the current cost through USPS. I am not responsible for any additional customs or taxes that may occur.
Current creation (production) time is 10 business days (12-14 calendar days). When it ships I will provide you with the tracking number for your convenience. The painting ships from Alaska, and shipping time averages 5-7 business days but may take longer. Please refer to your tracking number for the most accurate delivery estimation.
RETURN & EXCHANGE POLICY
Due to the custom nature of your portrait, I do not offer returns or exchanges. For each painting you are sent a digital proof before I ship. Please review the proof and request any changes at that time. I allow unlimited reasonable requests at no extra cost (i.e. add more fur to left ear, less freckles on the nose). More extensive changes that were not agreed upon before starting may result in additional costs (background changes, adding a floral crown or element after completion).